All the information was in the business owners’ head and with a few key staff in the factory. Production relied on the availability of key staff to show how things were done; if that person was busy, staff stood around doing nothing.
Quality of work was inconsistent, depending on who undertook the work.
The factory was organised to make the most out of available space and to increase productivity.
Systems were put in place to ensure quality control, to support the business to take on larger contracts.
Increase in productivity
Reduction in lost time due to new systems that supported faster induction of new team members
Increased profitability due to reduction in mistakes and better quality control.
Ability to take on larger contracts and expand operations.